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Sunday, June 5, 2011

Old Navy - Bad Business Practices

Here's the scenario: Old Navy offers free shipping, 7-10 business days, on orders over $50.

So you place your order and it sits, unreserved, until a week later when its 'processed'.

In the mean time, other orders come in after yours with extra charge express shipping, processed and shipped, and all your items are sold out.

So when its time to ship your order, there is nothing left. Instead your given a '10% discount' on future orders (up to six months) and a 'we're sorry' email:

"We're sorry, but while processing your order, we found that the item(s) below are no longer available."

This is BS. This is bait-n-switch. This is deceptive business practices. This is dishonest.

I do not recommend anyone buy from Old Navy. I'm not giving them my business ever again.

P.S. It gets worse. I just went to their web site, and the pants I ordered ARE still available, but the price has increased. So its not that they don't have any, its that they won't honor the price at the time of the sale!

Bastards.